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Find answers to our most asked questions. Alternatively, contact us via chat or phone.

Orders

You can purchase our products via our online store on this website. Our payment provider, Revenue Monster, accepts most forms of payment. Alternatively, if you would like to use online banking, please have a chat with us via the blue icon on the bottom left of the screen.

Do contact us via the chat messenger icon to the bottom left of your screen. Alternatively, you can also speak to us over the phone or Whatsapp via +6011-60869186.

Product

For the full range of our products, check out our showroom in Balakong Office. Alternatively, you can also view our flagship Teak & Suar desks at IOI City Mall & Plaza Lowyat. Just head over to Brightstar IOI City Mall & Plaza Lowyat. Please visit our Contact Us page for our office showroom address.

We’ll usually contact you within 24-hours of purchase to help you pick out your wood slab, and discuss delivery times and processes (e.g. you’d have to obtain mgmt approval if you live in a condo). Please reach out if you’ve purchased a desk but our experts haven’t contacted you within this timeframe. 

If you’d like to pick your slab before purchase (this includes any customization request), do contact us via the chat messenger icon at the bottom left of your screen.

Absolutely! Customization is a big part of wood crafting. Chat with us via the blue icon to the bottom left of your screen for any questions you have on customization.  

A few ground rules – when we talk about customization, we are talking about making changes to the wood slab, not the reinforced steel desk frame. As such, any customization to the size of the wood slab will need to fit within the dimensions of the desk frame: 1100mm-1800mm (length), 700-800mm (width). 

Check out what Customizations we offer (e.g. wood finishing, edges). 

No, we only sell our solid wood desks as a complete package. 

While our solid wood slabs are carefully selected for durability, compression damage and cosmetic abrasions from improper care is another matter. That’s why you should always take extra precautions with devices that come into contact with your solid wood slabs, especially those with hard or sharp surfaces. 

  • Make sure your clamp connection is snug but not overtightened.
  • Try clamping a board between the monitor arm base and the wood slab, and a thick piece of cloth in between. The board distributes the force more evenly,  reducing the risk of deformation. 

Magic! Just kidding. All our desks are electronically-controlled with a control panel on the underside of the desk. It moves up or down via a dual-motor system built-into the desk frame. Our experts will guide you how to use and care for the desk during installation. 

We recommend the following useful guides: 

  • Always use a coaster for hot and cold beverages.
  • Use mouse pads and notepads. Avoid writing directly onto the surface, or moving any hard objects across the surface.
  • Avoid letting water or any fluids collect on the surface; wipe up spills quickly.
  • Avoid long-term sun exposure to prevent fading.
  • Don’t use abrasive cloths or sponges.

If unsure, contact us for more information 🙂

Delivery & Warranty

We currently deliver to all locations across Peninsular Malaysia. 

Delivery and installation is free across Klang Valley. But do reach out to find out if we’re running any free delivery + installation promotions across the whole of Peninsular Malaysia.

For rubberwood and KSK wood, we fulfill a majority of our deliveries within 7 days of purchase. Teak and Suar will take 7-14 days to fulfill.

Do note, however, that this estimate is subject to change depending on stock availability and customizations. If speed is a priority for you, please reach out and our experts will help you with more up-to-date delivery durations. 

Absolutely. When we contact you within the first 24-hours of purchase, you set the time and place that best fits your schedule. But do contact us before purchase if you need our desks to be delivered before our  estimated delivery date (refer to question above). 

Because we’re dealing with high quality solid wood, we’re very meticulous with the installation process to ensure you get a perfect slab from Day 1. 

That’s why Woody Lab handles our own shipping and installation. We’ll take care of installation and assembly, making sure the desk is balanced on your floor and that it has sufficient height clearance. We’ll also give you a tutorial on control panel functions, maintenance and care for your one-of-a-kind solid wood slab. 

The 2 most important things you need to prepare before the delivery and assembly of your desk are: 

  • To make sure you clear the area in your home or office where you’ll place the desk. Please also ensure there is additional space for our team to set up the desk. 
  • If you live in a condominium, you absolutely need to check in with building management for their policy on moving furniture (some condos require deposits, some require application a few days in advance). 

Do check out our Warranty Policy page. 

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